FAQ
Below you will find our most frequently asked questions (FAQ). If you do not find the answer you
need below then please do not hesitate to contact us. We would be happy to answer any
questions you have.
Every piece we make is lead-safe and cadmium-safe. This includes all of the clays, glazes and decorations we use.
Yes, as long as the temperature does not drop below 0℃ outside as the bells are more likely to crack or break.
All of our hand painted pieces have a smooth and shiny finish to them.
All of our pottery has an unglazed footer on the bottom which can be slightly rough in texture.
This unglazed area prevents the piece from bonding to the kiln shelves while being fired. It is also there to be less slippery on smooth surfaces.
No, they will not peel or wear off over time. All of our decorations and glazes actually bond with the pottery when it is fired.
Each of our patterns have been individually designed and so some wrap all the way around, while some have a beginning and an end point.
No animals are used or harmed in the making of our pottery.
Yes. Each piece is handmade from start to finish, from shaping the pottery into a bell to carving out the designs to grazing them in various colours and putting on the final coat.
We will contact you by email as quickly as possible if there is a delay or problem with your order.
While we take great care in packing our pottery for shipment, sometimes damages do occur. We will contact you as quickly as possible about replacing or refunding the damaged items.
Please check Returns and Refunds for more information.